Reference

bursa303 terms for your account

bursa303 terms tell you exactly what happens when you open an account, use DANA, OVO, GoPay or QRIS, and switch between mobile browser and desktop.

Account rulesDANAOVOGoPayQRIS
Explore The Lobby Read FAQ
bursa303 bursa303 terms for your account
CONTACT PATHS

Where to ask about terms

If you want a term checked before you open an account, our support routes give you a written trail. Live chat handles quick rule questions, email works for formal requests, and the account form is best when you need us to trace a specific login, payment, or profile change. We keep the main desk open every day from 08:00-22:00 WIB, and messages that arrive outside those hours queue for the next available agent.

Team online

Live chat

Open live chat from the account menu when you want a quick answer on a clause, payment check, or access rule. We keep the desk in English and use WIB time stamps, with agents on shift from 08:00-22:00 WIB.

Email

Use email for a formal request when you need the current terms sent back to you, or when you want a written record of a decision. We reply within the same working window and keep the thread tied to your account.

Account form

The in-account form is the right path for a correction, closure request, or profile change. It creates a traceable ticket, lets us confirm the request against your account, and keeps the rule history in one place.

DATA SAFETY

How we protect account records

We keep the policy side practical: the data we store is tied to your account, your login activity, and the support trail you create.

Data use

We store only the details needed to run your account, handle the support trail, and check a request against the name on file. Those records stay linked to the active account and are not reused for unrelated tasks.

Cookies

Session cookies remember your login state, language choice, and the last device you used. If you clear them, the site may ask you to sign in again and confirm the session before you continue.

Device checks

When you switch from mobile browser to desktop, or from one phone to another, we may ask for a fresh login. That step helps us confirm the account holder before any sensitive request moves on.

Record keeping

We keep account and support records for as long as the account is active and for any longer period required by local law. After that, we remove or archive them under our retention process.

Change requests

If you want a correction, send the request from the account form or the email linked to your account. Tell us exactly which field should change, and we will verify it before updating the record.

Contact route

For a copy of the active terms, a question about a clause, or a decision on access, write to support or use chat. We keep both routes in the account area so you can reach us quickly.

Questions people ask about terms

These are the questions we see most often when someone reads the terms before opening an account. We keep the current version in the site footer and in the account area, and we use the same wording for deposits, login checks, and support requests. If your question is about access, data changes, or a decision on your profile, the answer always points back to the active terms and the contact path inside your account.

They cover account creation, login, deposits through DANA, OVO, GoPay and QRIS, support requests, and any access check tied to your account. If a request looks inconsistent, we may hold it until the details line up.

Yes. When we publish a new version, the updated wording applies from the effective date shown on the site. We keep the earlier version on record, so you can see what applied when you sent a request.

The same rules apply to DANA, OVO, GoPay and QRIS. Before we process a request, we may compare the wallet name with the account name and ask for a recheck if the details do not match.

Yes, but your session may be checked again when you switch devices. That is normal on mobile browser and desktop access, and it helps us confirm that the person opening the session is the account holder.

Open the support form from your account, include the detail you want changed, and send it from the email linked to your account. We verify the request before we update the record, because the terms require a traceable change trail.

Where local law permits, we may limit a section, close a request, or hide a route until the rule is clear. Your account still follows the active terms, and support can explain the reason in writing.

Use live chat for a quick check, or email the support desk when you want a written reply. We keep both routes inside the account area, so you do not need to search outside the site.

Related Pages

bursa303 Indonesia bursa303 Login About Us Register FAQ